Interwest Healthcare Essay

What ar the potential sources of the problem?The source of these problems seems to be coming from cardinal areas in Interwest Healthcare. The first area is the miscommunication that the hospital administrators are having with speed management. The hospital administrators and upper management are non only having miscommunication snubs but they in some(prenominal) case do non share the same role expectations with each different which is creating tension. The hospital people accused Singh of being a bureaucrat who did non care about patient services. Singh accused the hospital staffs of not pinch the importance of accu wander reporting (Brickley, Smith & Zimmerman 2009 p. 38).The second area is the organization or process that is in place for learning and entering info. The certain process is comportly not running at an efficient rate which is raising concerns for upper management. Even though hospital administrators do not see to eye to eye with upper management the co ncerns that they befool are valid and can have a very negative stupor on Interwest Healthcare if the turn up is not resolved. What development would you want to crumple?The first study that would be canvass is the process that is done to record and enter data for patients. It is important to gain as much information as possible regarding the data en smack because that is the root of the whole issue between hospital administrators and upper management. Another area that would be analyzed is the workplace with emphasis on how cartridge holder is managed and the importance employees put on data entry. It is important to gather and analyze as much information as possible on the source of the problem. By gaining and analyzing the information it would table service Interwest Healthcare cast off pass on on the data entry issue which impart put them in a better position to succeed.What actions competency you recommend to increase the accuracy of the data entry?The first strait s of action would be streamlining and simplifying the data entry process. By completing those it would not only increase the accuracy of the data entry but it would in any case decrease the burden on the hospital administrators. But before any changes to the data entry process are made it is important to transfer directly to the hospital administrators. It is important to have the hospital administrators on get along with the changes that will be made with the data entry process. By gaining the hospital administrators consent with the changes this will allow a smoother transition for the data entry change and it could provide a positive change to the workplace.As for the changes to the data entry it would most likely be a unbiased computer process along with small piece of coverwork. It would be lift out to have some sort or paper record on file that would need to be alphabetized along with a candid computer program. The computer program would help ensure accuracy and would h ave the patients data record on file which will be easy to locate. There would be very little paper work for the process mainly because it takes up space and takes more time to record. The paper work that is part of the process would simply serve as a backup if the computers were down. The key to ensuring accuracy with the data entry is to make the process as simple as possible so it would sully the errors.How does your view of behavior affect how you might address the consulting assignment?As a consulting assignment I see Interwest Healthcare as a company in distress due to the way the hospital administrators and upper management. The way the two groups have been behaving and treating each other it is a clear sign of stress and miscommunication. One of the first tasks is to mediate the two groups and try to have everyone on the same page. There is a clear disconnection on the expectations of each others roles but by saving them together the roles and expectations can be made by two parties and progress can be accomplished. In order to make progress both parties will need to be able to compromise and be free to understand each others concerns and priorities.Refreneces Brickley, J.A., Smith, C.W. & Zimmerman J.L. (2009). Managerial economics and organizational architecture (5th Ed.). New York McGraw-Hill Irw